Was at Lavery yesterday for the 5k service on the Avant. I was quite pleased with my visit and thought there was noticeable improvement.
1) When we called to make the appointment we didn't have to wait 2 weeks like usual, they actually offered to get us in the same day, but that didn't work
2) When we showed up we were greated quickly by the service rep. He did a quick walk around and then asked if there was anything else we were in for. I did have 2 "Walk-ins" and shared them with him (Squeeky driver window during descent and driver side wiper blade missing on the way down)
3) Car was washed (this didn't happen to much in the past)
4) Both "Walk-in" items were fixed on the spot; no need to return after they ordered parts. I'm not sure if they even needed parts to fix, but that was a pleasant surprise. Based on past experience, I definately thought I'd be bringing the car back.
5) Service rep walked us out to the car and had me check the performance of the two "Walk-Ins"
One area they still need to work on is time. The service took longer than we were told when we dropped it off. I chalked this up to the unknowns involved with my "Walk-in" requests and the fact that it was there over lunch. I personally like to receive a phone call to get a status check if it's going to take longer; I had to call them.
All in all, I was pretty happy.
