Bill Cook (Suburban) is without a doubt the worst dealer in the metro area. Nationaly they are ranked at the bottom of customer satisfaction. I bought there because they have the cool cars, Audi, Nissan, Mazda and Porsche. The nissan service was bad, the Mazda worse and the Audi Service, well those clowns were not able to fix the simplist things. The car was in for a power steering leak, that it did from day one, it's almost two years later and it's still leaking. This kid call and tries to tell me it's the way we drive the car that's causing it to continue to leak. I said two words to the kid "that's bullshit". He hung up on me. When I called him back, he said he wasn't going to deal with me if I was going to swear at him.
Finaly after about two years they fixed the steering leak. They broke the windshield fluid bottle, that took the remaing two years of warranty to fix. NO MORE CAR FROM COOK. I still have the A4 the warranty peroid is over, if it needs service I will go elsewhere. When I needed a car this spring, I decided to try American again. I have a Saturn Aura XR, Which I like as well as my 3.0 A4 and they treat me like a human.
